Search through our services, articles, help topics, locations and more.
Membership is open to anyone who lives, works, worships, attends school or volunteers in (as well as all businesses located in) these geographic areas…
Pima, Pinal, Cochise, or Maricopa Counties
Gila River Indian Community Reservation
Arizona’s “Copper Basin” Area
Not sure if a Credit Union is right for you?
Click Here to learn about Credit Unions and who they can benefit.
Think you might be a victim of fraud?
If you have any reason to believe you might be a victim of fraud, the first thing to do is change your online banking password. Then, to report suspicious activity, verify whether any communication is legitimate, or ask any other questions about your account, please call our Member Solutions Center at 800-888-7882.
Choose to skip one payment, per year, per loan. Simply sign into your account. If you have any eligible loans for Skip-A-Pay you will see it listed.
Make a Payment
The many ways you can make a payment to your Vantage West loan or credit card. You can pay one time or set up a recurring payment.
Trouble Making Payments?
See what options are available to our Members to help with financial difficulties.
Need help from a human?
Contact us by phone or through our messaging center and one of our Member Solutions Specialists will assist you.
(800) 888 – 7882
M-F 8am to 6pm | Sat 9am to 1pm MST
Telephone Device for the Deaf:
(520) 733 – 9453
Check out our brochure library to download and review Vantage West Credit Union information.Business Forms & Applications
Get easy access to the forms and applications you need for business banking.Disclosures & Notices
Review our disclosures, notices, and policies — all on one convenient page.Newsletters & Annual Reports
Find these materials in our our archives.Personal Forms & Applications
We compiled a list of our most frequently used forms, online applications, and downloadable PDFs.Overdraft Privilege and Protection
Find out how Vantage West protects your account against overdraft fees and what you can do to further protect yourself.Set Up Direct Deposit
Don’t wait 2 days for your check to clear. Here is how to set up direct deposit and get paid faster.Online Banking Supported Browsers
Learn what internet browsers are compatible with Vantage West online banking
To change your name on your account, please visit one of our branches and provide both of the following:
1. Updated government-issued photo ID in your new name; and
2. Original or certified copy of any supporting documents (such as marriage certificate, divorce decree, or other court orders)
You can view our list of supported browsers here.
For optimal performance, these browsers and operating systems are recommended.
Note regarding Internet Explorer v11 – IE 11 is no longer fully supported or developed by Microsoft. Please consider using a browser listed above to avoid technical issues. For instructions on how to download Chrome click here.
Your ATM experience can be customized to skip the screen asking you to select a language. To do this, simply swipe your card, select your language and enter your PIN. Then, select “Set Preferences” (lower, right side of the screen). Choose to always default to English or Spanish, then save your preference. Next time you enter your PIN, you will not be prompted to select a language.
If you have a personal or business credit, debit or ATM card, you can set up or change the PIN over the phone. Please call 866-985-2273 for details.
Checks are subject to a hold. Cash is available upon deposit. There is no waiting period.
ATMs default to a “Checking” option and a “Savings” option. Selecting either of these options will show only the primary checking or the primary savings account.
If you have more than one checking or savings account, those accounts will be accessible by selecting the “From Other” option.
Vantage West Credit Union’s routing and transit # is 322174708.
The Automated Clearing House (ACH) is a nationwide mechanism that processes large volumes of electronically originated batches of credit and debit transactions. Rules and regulation governing ACH is established by the National Automated Clearing House Association (NACHA) and the Federal Reserve. ACH credit transfers include direct deposit payroll payments and payments to contractors and vendors. ACH debit transfers include consumer payments on insurance premiums, mortgage loans, and other kinds of bills.
Learn how to set up ACH transactions here.
Provide the following information to the sender.
It is an internally used number for identifying and finding this check copy for research purposes, if needed.
Vantage West offers in-person and remote notary services at all branches. There is no fee for notary services. You can schedule an appointment through our website for in-person and Remote Online Notary appointments here.
Yes, email our team at [email protected]. You can also submit an online “Contact Us” form.
Please note: Any requests for account or sensitive information should be submitted via Secured Message within Online Banking.
No, there are many ways you may be eligible to join. Learn about Membership eligibility.
Yes. Each account is federally insured by the National Credit Union Administration (NCUA).
You can estimate your coverage by using the NCUA’s Share Insurance Estimator.
You can report a lost or stolen credit or debit card through Online Banking or the mobile app. Click on Cards and Security, then Card Control. You can place a stop payment on lost or stolen checks by clicking on Accounts, then Check Orders & Stop Payments. You may also contact us during normal business hours, at 800.888.7882.
After hours for credit and debit cards, call 800.888.7882 (select option #8).
After hours for checks, call 800.269.7070 (select option #4).
How can I report a fraudulent transaction or file a dispute?
For fraudulent activity identified with your credit or debit card or to file a dispute, navigate to Cards and Security, then click Report Fraud & Disputes through Online or Mobile Banking.
We offer a variety of services through Online Banking and our mobile app. These include:
Monday – Friday, 8 am – 6 pm; Sat 9 am – 1 pm. To access, look for the “Let’s Chat” icon.
Please note: If you initiate a chat session after normal business hours, you will be directed to call us at 800.888.7882 to speak with a representative.
You can also send us a secured message within your Online Banking and we will respond within 48 hours.
Individuals who rely on the assistance of service animals (as defined by the current Americans with Disabilities Act (“ADA”)) are permitted to be accompanied by service animals on Vantage West Credit Union premises. Service animals must be harnessed, leashed, or tethered at all times, unless those devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective controls. Notwithstanding these requirements, a service animal may be excluded from Vantage West Credit Union premises if: (1) the animal is out of control and the handler cannot or does not regain control; or (2) the animal is not housebroken.
Visit our guide to learn how to access eStatements.
Check and disable your pop-up blocker.
How to adjust a browser’s settings:
Yes, Vantage West cards are compatible with most popular mobile wallet and contactless payment systems including:
For more information on mobile wallets and how to set them up with your Vantage West credit or debit card, click here.
Absolutely! Get free one-on-one financial counseling. Visit a branch to schedule an appointment with a Certified Credit Union Financial Counselor. Get budgeting tips, learn how to improve your credit score, and more!
Certified Credit Union Financial Counselors provide a confidential money management review. Vantage West Credit Union is neither licensed by the State of Arizona, nor the federal government as a credit counseling agency. Members may be referred to one or more credit counseling agencies as needed. Financial Counselors do not give tax or legal advice and should in no way be interpreted or relied upon for such advice.
Charges from new locations can sometimes trigger fraud alerts that may cause your debit or credit cards to be blocked. Letting us know of your travels in advance may help prevent any unnecessary freezing of your account. You can quickly notify us through online or mobile banking by clicking on Cards and Security, then Card Control, or by calling us at 800.888.7882.
Online Banking If you are logging in for the first time (or if it has been 6 months since your last log in), use temporary credentials in the box to the right. Once in, you’ll be prompted to set up new credentials.