Vantage West provides financial guidance and puts a spotlight on our local communities so our members can be more responsible and engaged. Let us be a partner to your financial success.
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Membership is open to anyone who lives, works, worships, attends school or volunteers in (as well as all businesses located in) these geographic areas…
Pima, Pinal, Cochise, or Maricopa Counties
Gila River Indian Community Reservation
Arizona’s “Copper Basin” Area
Not sure if a Credit Union is right for you?
Click Here to learn about Credit Unions and who they can benefit.
Think you might be a victim of fraud?
If you have any reason to believe you might be a victim of fraud, the first thing to do is change your online banking password. Then, to report suspicious activity, verify whether any communication is legitimate, or ask any other questions about your account, please call our Member Solutions Center at 800-888-7882.
Choose to skip one payment, per year, per loan. Simply sign into your account. If you have any eligible loans for Skip-A-Pay you will see it listed.
Make a Payment
The many ways you can make a payment to your Vantage West loan or credit card. You can pay one time or set up a recurring payment.
Trouble Making Payments?
See what options are available to our Members to help with financial difficulties.
Need help from a human?
Contact us by phone or through our messaging center and one of our Member Solutions Specialists will assist you.
(800) 888 – 7882
M-F 8am to 6pm | Sat 9am to 1pm MST
Press 1 to report fraud, lost or stolen cards
Press 2 to access existing accounts or loans
Press 3 to apply for a new account or loan
Press 4 for online and mobile support
Press 5 to enter an extension or reach out to CUNA Brokerage Services
Telephone Device for the Deaf:
(520) 733 – 9453
Check out our brochure library to download and review Vantage West Credit Union information.Business Forms & Applications
Get easy access to the forms and applications you need for business banking.Disclosures & Notices
Review our disclosures, notices, and policies — all on one convenient page.Newsletters & Annual Reports
Find these materials in our our archives.Personal Forms & Applications
We compiled a list of our most frequently used forms, online applications, and downloadable PDFs.Overdraft Privilege and Protection
Find out how Vantage West protects your account against overdraft fees and what you can do to further protect yourself.Set Up Direct Deposit
Don’t wait 2 days for your check to clear. Here is how to set up direct deposit and get paid faster.
To change your name on your account, please visit one of our branches and provide both of the following:
1. Updated government-issued photo ID in your new name; and
2. Original or certified copy of any supporting documents (such as marriage certificate, divorce decree, or other court orders)
You can view our list of supported browsers here.
Your ATM experience can be customized to skip the screen asking you to select a language. To do this, simply swipe your card, select your language and enter your PIN. Then, select “Set Preferences” (lower, right side of the screen). Choose to always default to English or Spanish, then save your preference. Next time you enter your PIN, you will not be prompted to select a language.
If you have a personal or business credit, debit or ATM card, you can set up or change the PIN over the phone. Please call 866-985-2273 for details.
Checks are subject to a hold. Cash is available upon deposit. There is no waiting period.
ATMs default to a “Checking” option and a “Savings” option. Selecting either of these options will show only the primary checking or the primary savings account.
If you have more than one checking or savings account, those accounts will be accessible by selecting the “From Other” option.
Vantage West Credit Union’s routing and transit # is 322174708.
The Automated Clearing House (ACH) is a nationwide mechanism that processes large volumes of electronically originated batches of credit and debit transactions. Rules and regulation governing ACH is established by the National Automated Clearing House Association (NACHA) and the Federal Reserve. ACH credit transfers include direct deposit payroll payments and payments to contractors and vendors. ACH debit transfers include consumer payments on insurance premiums, mortgage loans, and other kinds of bills.
Learn how to set up ACH transactions here.
Provide the following information to the sender.
It is an internally used number for identifying and finding this check copy for research purposes, if needed.
Vantage West offers in-person and remote notary services at all branches. There is no fee for notary services. You can schedule an appointment through our website for in-person and Remote Online Notary appointments here.
No, there are many ways you may be eligible to join. Learn about Membership eligibility.
Yes. Each account is federally insured by the National Credit Union Administration (NCUA).
To report a lost or stolen credit card, debit card, or checkbook during normal business hours, call (800) 888-7882.
After hours for credit and debit cards, call (800) 888-7882 (select option #8).
After hours for checks, call (800) 269-7070 (select option #4).
We offer a variety of online services through Online Banking or our Mobile App. These include:
Monday – Friday, 8 am – 6 pm; Sat 9 am – 1 pm To access, log in to Online Banking and click “Chat Now” in the upper-right corner to initiate a Live Chat session.
Please note: if you initiate a chat session after normal business hours, your message will be sent via (unsecured) email to our staff.
Individuals who rely on the assistance of service animals (as defined by the current Americans with Disabilities Act (“ADA”)) are permitted to be accompanied by service animals on Vantage West Credit Union premises. Service animals must be harnessed, leashed, or tethered at all times, unless those devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective controls. Notwithstanding these requirements, a service animal may be excluded from Vantage West Credit Union premises if: (1) the animal is out of control and the handler cannot or does not regain control; or (2) the animal is not housebroken.
Click this link to find out how to access eDocuments.
Yes, you can pay for purchases by holding your iPhone (see compatible devices) near a contactless reader with your finger on Touch ID. No need to open an app or even wake your phone. Check for the Apple Pay or contactless payment logo somewhere near the checkout terminal, near or on the device that you’d otherwise slide your credit card through.
To add your eligible Vantage West credit or debit cards to Apple Pay, follow the Apple Pay instructions Apple Pay provides the same benefits and protection as your physical card, with the convenience of making secure transactions on your iOS device. Use Apple Pay anywhere contactless payments are accepted and to make purchases in app with participating apps.
In addition to the right hardware, you’ll need an iCloud account. Once established, associate your Vantage West credit or debit card with Apple Pay. On your iPhone, start by loading up your Passbook*. (On your iPad, go to Settings, and then the Passbook & Apple Pay option.) Then tap the plus icon within the Apple Pay section. If you already have a credit card associated with an iTunes account, enter your card’s security code to transfer it over to your Passbook. Otherwise, you can use your device’s camera to capture your card’s information (and, likewise, enter the security code in manually).
*Note that Passbook has been renamed Wallet in iOS 9.
Absolutely! Get free one-on-one financial counseling. Visit a branch to schedule an appointment with a Certified Credit Union Financial Counselor. Get budgeting tips, learn how to improve your credit score, and more!
Certified Credit Union Financial Counselors provide a confidential money management review. Vantage West Credit Union is neither licensed by the State of Arizona, nor the federal government as a credit counseling agency. Members may be referred to one or more credit counseling agencies as needed. Financial Counselors do not give tax or legal advice and should in no way be interpreted or relied upon for such advice.
Whether you’re summer-vacation bound or heading out for a business trip – have peace of mind. Due to a recent increase fraudulent activities, PLEASE CALL (800) 888-7882 to notify us when you are leaving, where you are going, and when you plan to return home. It will help us from unnecessarily freezing your account due to inconsistent spending patterns.
Verify account balances, due dates, credit limits, and card expirations.
Have an alternate source of funds.
Protect yourself against overdrafts.
While most Members do not overdraw their accounts, unexpected events happen, and consequently, overdrafts do occur. We offer Overdraft Privilege, Overdraft Protection, email/text notifications, and more!
Take advantage of travel services that come with our ID Theft Resolution Package.
Why Consider the ID Theft Resolution Package?
Online Banking If you are logging in for the first time (or if it has been 6 months since your last log in), use temporary credentials in the box to the right. Once in, you’ll be prompted to set up new credentials.