Member Help Center

To change your name on your account, please visit one of our branches and provide both of the following:

1. Updated government-issued photo ID in your new name; and
2. Original or certified copy of any supporting documents (such as marriage certificate, divorce decree, or other court orders)

You can view our list of supported browsers here.

For optimal performance, these browsers and operating systems are recommended.

• Google Chrome: Latest two versions
• Firefox: Latest two versions
• Microsoft Edge: Latest two versions
• Safari: Last two major versions
• IOS: Last two major versions
• Android: v6.0 and above 7
• Windows: versions that are still supported by Microsoft and support a browser listed above
• OSX: versions that are still supported by Apple and support a browser listed above

Note regarding Internet Explorer v11 – IE 11 is no longer fully supported or developed by Microsoft. Please consider using a browser listed above to avoid technical issues. For instructions on how to download Chrome click here.

Your ATM experience can be customized to skip the screen asking you to select a language. To do this, simply swipe your card, select your language and enter your PIN. Then, select “Set Preferences” (lower, right side of the screen). Choose to always default to English or Spanish, then save your preference. Next time you enter your PIN, you will not be prompted to select a language.

If you have a personal or business credit, debit or ATM card, you can set up or change the PIN over the phone. Please call 866-985-2273 for details.

Checks are subject to a hold. Cash is available upon deposit. There is no waiting period.

ATMs default to a “Checking” option and a “Savings” option. Selecting either of these options will show only the primary checking or the primary savings account.

If you have more than one checking or savings account, those accounts will be accessible by selecting the “From Other” option.

Vantage West Credit Union’s routing and transit # is 322174708.

The Automated Clearing House (ACH) is a nationwide mechanism that processes large volumes of electronically originated batches of credit and debit transactions. Rules and regulation governing ACH is established by the National Automated Clearing House Association (NACHA) and the Federal Reserve. ACH credit transfers include direct deposit payroll payments and payments to contractors and vendors. ACH debit transfers include consumer payments on insurance premiums, mortgage loans, and other kinds of bills.

Learn how to set up ACH transactions here.

Provide the following information to the sender.

• Credit: Catalyst Corporate FCU, Plano, TX
• ABA: #311990511
• Further Credit: Vantage West Credit Union
• Account: #322174708
• Final Credit: Your name, Member #, and share ID

It is an internally used number for identifying and finding this check copy for research purposes, if needed.

Vantage West offers in-person and remote notary services at all branches. There is no fee for notary services. You can schedule an appointment through our website for in-person and Remote Online Notary appointments here.

Yes, email our team at [email protected].  You can also submit an online “Contact Us” form.

Please note: Any requests for account or sensitive information should be submitted via Secured Message within Online Banking. 

1. Select the account you wish to export from and click the Download Transactions icon.
2. Choose the export format:
   • MS Money (OFX)
   • Quicken 99 – 2004 (QIF)
   • Quicken 2005 (QFX)
3. Select the date range and accounts to export.
4. A screen will pop up. Choose “Save it to disk.”
5. Choose the location to save and create a name for the downloaded file, then click “Save.”
   NOTE: Remember where you save this file on your PC.
6. To import the file, open MS Money or Quicken.
7. Click “File”
8. Then click “Import”
9. Now, locate where you saved the downloaded file. To do this, click on the file. When you do this, the file should appear on the bottom where it says “File Name”
10. Then click “import.”

No, there are many ways you may be eligible to join.  Learn about Membership eligibility.

Yes. Each account is federally insured by the National Credit Union Administration (NCUA).

You can estimate your coverage by using the NCUA’s Share Insurance Estimator.

You can report a lost or stolen credit or debit card through Online Banking or the mobile app. Click on Cards and Security, then Card Control. You can place a stop payment on lost or stolen checks by clicking on Accounts, then Check Orders & Stop Payments. You may also contact us during normal business hours, at 800.888.7882.

After hours for credit and debit cards, call 800.888.7882 (select option #8).

After hours for checks, call 800.269.7070 (select option #4).

How can I report a fraudulent transaction or file a dispute?

For fraudulent activity identified with your credit or debit card or to file a dispute, navigate to Cards and Security, then click Report Fraud & Disputes through Online or Mobile Banking.

We offer a variety of services through Online Banking and our mobile app. These include:

• Transfer funds between your accounts at Vantage West and other financial institutions
• Zelle^®– Send money to friends and family.
• Make your Vantage West loan payment from your accounts here or from another financial institution
• Bill Pay- Pay and manage your bills through your Vantage West checking account
• eStatements – Opt in or out for access to Statements, Notices, and Tax Documents
• Credit Central- Check your score, review your credit report, see money saving offers and so much more!
• Mobile Deposit- Deposit checks through the Vantage West mobile app
• New Products-  Open new accounts or apply for a loan or credit card
• Redeem Vantage West Rewards
• Card Control- Temporarily block and unblock cards, report a card lost or stolen, replace damaged cards, submit travel notifications, sign up for real- time authorization alert
• Fraud & Dispute- File a dispute or fraud claim in the comfort of your own home, block the card, and request a new one
• Form Center- Access your direct deposit form for payroll
• Account Switching- Easily and quickly “switch” over your direct deposits or payments
• Budgets- Manage budgets and evaluate income and expenses
• Check Services – Reorder checks and process stop payment requests

Monday – Friday, 8 am – 6 pm;  Sat 9 am – 1 pm. To access, look for the “Let’s Chat” icon.

Please note:  If you initiate a chat session after normal business hours, you will be directed to call us at 800.888.7882 to speak with a representative.

You can also send us a secured message within your Online Banking and we will respond within 48 hours.

Individuals who rely on the assistance of service animals (as defined by the current Americans with Disabilities Act (“ADA”)) are permitted to be accompanied by service animals on Vantage West Credit Union premises.  Service animals must be harnessed, leashed, or tethered at all times, unless those devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices.  Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective controls.  Notwithstanding these requirements, a service animal may be excluded from Vantage West Credit Union premises if: (1) the animal is out of control and the handler cannot or does not regain control; or (2) the animal is not housebroken.

Visit our guide to learn how to access eStatements.

• Switching to eStatements saves you up to $24 per year!
• eDocuments are more secure; an estimated 85% of ID theft starts with mail.
• Access eDocuments for up to 2 years.
• eDocuments are posted as soon as they are available.
• Enjoy less clutter and give your shredder a break.

Check and disable your pop-up blocker.

How to adjust a browser’s settings:

• Chrome
• Internet Explorer
• Mozilla Firefox
• Safari

Yes, Vantage West cards are compatible with most popular mobile wallet and contactless payment systems including:

• Apple Pay
• Google Wallet
• Samsung Pay
• Garmin Pay

Find more detailed information on mobile wallets and how to set them up in our Mobile Wallet FAQ.

Absolutely! Get free one-on-one financial counseling. Visit a branch to schedule an appointment with a Certified Credit Union Financial Counselor. Get budgeting tips, learn how to improve your credit score, and more!

Certified Credit Union Financial Counselors provide a confidential money management review. Vantage West Credit Union is neither licensed by the State of Arizona, nor the federal government as a credit counseling agency. Members may be referred to one or more credit counseling agencies as needed. Financial Counselors do not give tax or legal advice and should in no way be interpreted or relied upon for such advice.

Before you go, let us know.

Charges from new locations can sometimes trigger fraud alerts that may cause your debit or credit cards to be blocked. Letting us know of your travels in advance may help prevent any unnecessary freezing of  your account. You can quickly notify us through online or mobile banking by clicking on Cards and Security, then Card Control, or by calling us at 800.888.7882.