Call us at (800) 888-7882 during call center hours.
View our branch locations and hours
Phone Numbers
Member Solutions Center (MSC)
Call Center Hours:
Mon – Fri: 8 am – 6 pm
Sat: 9 am -1 pm
- Tucson (520) 298-7882
- Casa Grande (520) 582-1300
- Phoenix (602) 567-0167
LoanLine (24/7)
Now you can apply for a loan from the comfort & privacy of your own home. Our automated system is available 24/7. When you call, you’ll be prompted to enter your Vantage West account number — followed by the pound sign (#). (If you call during business hours and you’re not yet a member, remain on the line to speak with a representative. Learn more about how to join Vantage West.)
- Tucson (520) 751-7045
- Casa Grande (520) 582-1300
- Phoenix (602) 567-0167
- Toll-Free, available outside of Tucson
(888) 349-LOAN (5626)
Telephone Device for the Deaf (TDD)
(Accessibility at VWCU)
Mon – Fri: 8 am – 5 pm
Sat: 9 am – 1 pm
(520) 733-9453
PhoneBank (24/7)
PhoneBank is an automated system that gives you 24/7 access to your account from your phone.
- Press 1 for account access.
- Press 2 to apply for a loan.
- Press 3 for today’s rates.
- Press 4 to place a block on your card (lost/stolen cards).
- Press 5 for merchant verification.
- Press 9 to hear your options in Spanish.
- Press 0 to speak to a representative.
- Tucson (520) 751-7070
- Toll-Free, available outside of Tucson
(800) 269-7070
Report Lost Credit Cards, Debit Cards, Checks
- During Business Hours
(520) 298-7882 - After Hours
(520) 751-7070 or (800) 269-7070*
*Toll-free, available outside of Tucson
Choose option 4
Fax Numbers
- MIC (520) 917-2434
- Mortgages/Home Loans (520) 917-2439
- Loan Servicing (520) 917-2433
Mobile & Text Message Banking