Our team is here to serve you
Access your accounts 24/7 remotely or speak to us directly whenever and wherever it’s convenient for you.
Vantage West will never ask for PINs or passwords. We recommend you keep your PIN and password protected and do not share it with others.
In-person
View our branch locations and hours.
By Phone
Member Solutions Center (MSC)
Call Center Hours: Mon – Fri: 8 am – 6 pm; Sat: 9 am -1 pm MST (800) 888-7882
Press 1 – To report fraud or a lost or stolen debit or credit card
Press 2 – To access an existing account or loan
Press 3 – To open a new account, apply for a loan or mortgage
Press 4 – For questions regarding online & mobile support
Telecommunications Relay Network: Dial 711
In lieu of a standard telephone, individuals with hearing or speech disabilities may choose to communicate using a text telephone (TTY) or text messaging by dialing 711 to access the free telephone relay network established by the ADA.
For more information about accessibility, click here.
Messaging
Message Center
Support Hours: Mon – Fri: 8 am – 6 pm; Sat: 9am – 1 pm MST
Log into your account to securely send protected messages using Message Center.
NOTE: Please allow 2 business days for Message Center processing. Responses will be delivered during standard support hours.
Live Chat
Live Chat Hours: Mon – Fri: 8 am – 6 pm; Sat: 9 am – 1 pm MST
Secure: Log into your account to securely initiate a protected Live Chat message. Live Chat will be available by clicking the Let’s Chat! button displayed to the right of your Dashboard window on desktop or by clicking Live Chat from Support under the mobile menu.
Unsecure: Live Chat can be initiated without logging in by clicking the Let’s Chat! button.
NOTE: Live Chat secure is the preferred method for existing, registered Members
Mail
General Correspondence/Supervisory Committee
PO Box 15115, Tucson, AZ 85708
Auto Loan Payments
PO Box 15159 Tucson, AZ 85708-0159
Loan Payments
PO Box 15159 Tucson, AZ 85708-0159
Visa Payments
PO Box 15220 Tucson, AZ 85708-0220
Insurance Changes/Updates:
State National Co
PO Box 24069 Ft Worth, TX 76124
Phone: (888) 565-7927
NOTE: Branch locations do not receive US mail.
