Safeguarding Your Personal and Financial Information

Protecting your personal and financial information is our top priority. On this page, you will find resources to help safeguard your identity, accounts, and other sensitive information. We have also provided resources to help you avoid fraud and common scams, as well as tips to help you stay safe and secure online.

Security Center

Has your account been compromised?

If you feel your device, account, or personal information may have been compromised, rest assured, we are here to help.

Start by following these three simple steps:

  • Change your online credentials, including your username and password, immediately
    • This can be done in the Settings > Security section of online and mobile banking
  • Contact us immediately at 1.800.888.7882
    • Describe the situation to us so that we can help find a solution
  • Have your computer/mobile device scanned for malware

If you have questions on the legitimacy of an email or text message, please contact us:

Call Us
Email Us

Automated Account Alerts

Get notified about unusual account activity.

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Security Tips

Learn how to protect yourself from spoofing calls (and what that means).

Read More

Common Scams

Learn what to look for so you can avoid becoming a victim.

Read More
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Cybersecurity Awareness Month 2025

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Additional Resources

13 Ways to Protect Yourself Against Fraud During the COVID-19 Pandemic
13 Ways to Protect Yourself Against Fraud During the COVID-19 Pandemic
READ MORE >
3 Reasons to Monitor Your Credit Report and How Vantage West Can Help
3 Reasons to Monitor Your Credit Report and How Vantage West Can Help
READ MORE >
Avoiding “Pig Butchering Scams,” Which Aren’t What You Think
Avoiding “Pig Butchering Scams,” Which Aren’t What You Think
READ MORE >
Go Phish: What You Need to Know to Protect Yourself from Phishing Scams
Go Phish: What You Need to Know to Protect Yourself from Phishing Scams
READ MORE >

MEMBER NOTICE:

We have seen an increase in fake text messages and phone calls from scammers impersonating Vantage West Credit Union. These communications may ask you to click a link, verify a transaction, provide personal information, or share the one-time passcode that has been sent to your phone or email.

You can protect yourself from falling victim to these phishing attacks by taking these measures

  • If you are contacted by someone claiming to be from VWCU and asking for sensitive information for example, your one-time passcode, do not respond.
  • If WE call YOU, we will never ask you to verify a one-time passcode.
  • Never share personal information via SMS text message. Legitimate attempts to validate credit or debit card activity only require a simple response (YES or NO) via text and will come from 49447 and via email from
    [email protected]    .
  • Monitor your accounts by setting up free account alerts in your online and mobile banking.
  • Be suspicious of any call that asks immediately for your personal information
  • Hang up if you feel uncomfortable or pressured
  • Report any suspicious calls to the Federal Trade Commission at ftc.gov/complaint

It is important to remember that Vantage West employees will never call and ask for your one-time passcode or personal information. If we contact you to verify a suspicious transaction, we will already have the necessary information to assist you.
If you have a question for us about your account and if you call VWCU, we may text you a one-time passcode and ask you to confirm it. This is a security measure to verify that we are talking to you and not someone impersonating you.

If you receive a call or a text message from someone claiming to be from Vantage West asking for your personal information, do not provide it. Instead, contact us at 800.888.7882, via Live Chat, or send us a secure message through online banking.
82, via Live Chat, or send us a secure message through online banking.

Disclosures

This video blog is produced by Vantage West Credit Union and features a guest speaker from the Cybersecurity and Infrastructure Security Agency (CISA), part of the U.S. Department of Homeland Security. The guest, Jerry Keely, serves as a Cybersecurity Advisor at CISA and was invited to share professional insights on cybersecurity trends, threats, and best practices relevant to financial institutions and their members.

CISA is not affiliated with Vantage West Credit Union, and this appearance does not constitute an endorsement of any products, services, or viewpoints. All opinions expressed by the guest are their own and do not necessarily reflect the views or policies of Vantage West Credit Union.

If this video references specific cybersecurity tools, services, or technologies, such mentions are for informational purposes only and should not be interpreted as endorsements or recommendations by Vantage West Credit Union.

This content is intended for educational and informational purposes only. Viewers are advised not to share personal, financial, or account information in public comments or forums associated with this video. For questions or to learn more about cybersecurity practices at Vantage West Credit Union, please call 800.888.7882 or visit https://vantagewest.org/security.