Knowledge Center:
Security & Fraud
Why You Should Consider Using a Password Manager
Managing passwords in today’s digital world is more critical than ever, especially for credit union members who often juggle multiple financial accounts. A password manager can streamline your online security
Beware the Code: How QR Scams Are Targeting Your Wallet
What are QR Codes? QR codes (Quick Response codes), invented in 1994 by Denso Wave, are matrix barcodes consisting of black squares on a white background. They can store various
How to Protect Yourself from Card Skimming and Shimming
Card skimming and shimming are sophisticated methods used by criminals to steal credit card information and they pose significant risks to consumers. Here’s how you can stay informed and safeguard
Data Security Basics: 10 Easy Steps for Digital Self Defense
We race through today’s world leaving a trail of data behind us, from information about which cat videos we’ve enjoyed to personally identifiable information that cyber criminals can use to
Phishing, Smishing, and Spoofing
We’ve seen an uptick in scams through text, email, and direct messaging that urge users to click on a link that facilitates malware or fraud. Some of these deceptive communications
Staying Safe While Shopping Online
Online shopping has revolutionized the way that we search for, buy, and sell products and services. You can now go grocery shopping without ever getting up off of the couch.
Has Your Account Been Compromised?
If your device, account, or personal information may have been compromised we are here to help!
Start with these simple steps:
- Change your online credentials, including your username and password, immediately.
This can be done in the Settings > Security section of online and mobile banking
- Contact us immediately at 800.888.7882
Describe the situation to us so that we can help find a solution
- Have your computer/mobile device scanned for malware
If you have questions on the legitimacy of an email or text message, please contact us:
Report Fraud
Knowledge Center Quick Links
Alerts
Information, resources, and tools to help you succeed.
Spoofing Calls
Be aware of fraudulent calls. Vantage West will never ask for your PIN, card information including the three-digit code, or online banking password.
SMS Phishing
URGENT ALERT: Two malicious domains, van-tagewest.org and vantageewest.org, have been attempting to contact members via SMS text. Do not enter your credentials on these malicious sites and call 800-888-7882 with
Cybersecurity
Information, resources, and tools to help you succeed.
Data Security Basics: 10 Easy Steps for Digital Self Defense
We race through today’s world leaving a trail of data behind us, from information about which cat videos we’ve enjoyed to personally identifiable information that cyber criminals can use to
Staying Safe While Shopping Online
Online shopping has revolutionized the way that we search for, buy, and sell products and services. You can now go grocery shopping without ever getting up off of the couch.