Vantage West will not come to your residence to pick up or replace your plastic card. If you receive a phone call instructing you to do so, please hang up and contact the phone number on the back of your card to report this immediately. This way Vantage West can properly review and protect your account from disruption.
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Vantage West helps our Members and communities thrive by offering personal and business financial services. We strive to provide our Members with the personalized service, knowledge and honesty they deserve in a financial partner. And while we're proud to be among the largest credit unions in Arizona, our community impact continues to be our proudest achievement: local decision-making, local investment. Find out how to become a Member today.
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Membership is open to anyone who lives, works, worships, attends school or volunteers in (as well as all businesses located in) these geographic areas…
In our effort to provide a fully accessible and optimized user experience for all site visitors, Vantage West has taken careful measure to ensure an excellent user experience, regardless of the assistive technology being used to access this site or the specific abilities of those individuals seeking access to this site.
The Vantage West website is monitored and tested regularly by internal resources and by Monsido®, a third-party provider of Web Accessibility testing and monitoring. As issues of accessibility are identified, results of automated and manual testing are managed through the Monsido® Digital Accessibility Platform. As new solutions are discovered to improve the user experience, remediation is tracked through the Monsido® system and fixes are implemented to improve the website user experience.
This website is regularly tested using a variety of assistive technologies.
Free Assistive Tools for Everyone
In partnership with Monsido®, we are proud to offer free web enhancement tools that let you customize your website experience with us. These provide the ability to increase text size, read text to you, and also help those who may have cognitive or physical disabilities to access our website.
The following tools are made available from the Accessibility Icon Button, the Monsido® Page Assist, in the bottom left -hand corner of this website:
User Experience
This section gives instructions for the website user and how they can adjust the website view to meet their accessibility requirements.
The PageAssist icon appears on the website after the user accepts/rejects cookies:
Hover the mouse pointer over the PageAssist icon for an expanded view of the button:
Click the PageAssist button. The Personalization Options window opens.
Click the drop-down arrow in the Language field at the top of the window to expand the PageAssist language list. Select the desired language. Note: This only changes the language in PageAssist, not in the website.
Personalization Options
Font: Click repeatedly to navigate through the fonts to: Sans Serif, Serif, or OpenDyslexic.
Font size: Click repeatedly to increase the text size up to 500%.
Text spacing: Click repeatedly to increase the text spacing to up to 5px.
Cursor size: Click to change the cursor size from Default to Big.
Contrast: Click repeatedly to change the contrast to Dark Mode, Invert Colors, or Grayscale.
Highlight Elements: Click repeatedly to change highlighted elements to Links, Headings, Buttons, or All.
CSS: Click to turn CSS OFF or ON. For more information, see the User Guide chapter:
Focus: Click repeatedly to change focus to Emphasis or Reading Guide.
Media: Force pause all Multimedia with a pause/play button.
Animations: Turn the switch OFF or ON.
Audio: Turn the switch OFF or ON.
Hide Images: Click to enable Hide Images
Alternative Text: Click to enable alternative text when hovering with the mouse pointer.
Reset View: Click to revert to the default page view.
Information: Click for more information about PageAssist.
Site Menu: Click to view only site headers, landmarks, or links.
Accessibility Statement: Click to navigate to the company accessibility statement.
Keyboard Navigation: Click to select Keyboard navigation for the page. See a list of keyboard bindings as well as keyboard shortcuts for all PageAssist settings.
3. Click X to exit the Personalization Options window and return to the website.
Our Commitment
We seek to enhance the user experience for all people with diverse abilities by providing the type of high-quality user experience everyone deserves. Our goal is not only one of inclusion but to also provide a superior user experience for anyone accessing the Vantage West website.
Monsido® and Vantage West continue to collaborate in an ongoing effort to maintain conformance and provide an accessible user experience for all users.
Web Accessibility Guidelines
Vantage West Credit Union is committed to ensuring digital accessibility for people with disabilities. We continue to make changes to improve the user experience for everyone and apply the relevant accessibility standards.
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
Wherever possible, Vantage West Credit Union will aim to adhere to level AA of the WCAG 2.0 guidelines, which states that sites should be:
Perceivable – Information and user interface components must be presentable to users in ways they can perceive.
Operable – User interface components and navigation must be operable.
Understandable – Information and the operation of user interface must be understandable.
Robust – Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies.
In order to ensure accessibility we also:
Have internal policies that take accessibility into account.
Incorporate accessibility into our procurement practices.
Have clear organizational accessibility targets and responsibilities.
Confirm to formal accessibility quality assurance methods.
Technologies relied Upon
HTML
CSS
Javascript
As part of our efforts to achieve WCAG 2.0 AA compliance, we use Monsido® as an ongoing monitoring service.
Throughout this website, we make use of different third-party websites such as Instagram, YouTube, Twitter, and Facebook to spread news and information about Vantage West products and services. These sites, which are not controlled by Vantage West, may present challenges for individuals with disabilities that we are not able to control or remedy.
As made publicly available, here are the Accessibility Policies provided from these third-party sites:
Online Banking If you are logging in for the first time (or if it has been 6 months since your last log in), use temporary credentials in the box to the right. Once in, you’ll be prompted to set up new credentials.
Temporary USERNAME: Vantage West Member #
Temporary PASSWORD:Last 4 digits of primary account holder’s social security # (For business accounts, use the last 4 digits of the business’s EIN.)
Once in, follow prompts to create a new Username & Password. For future logins, use your new credentials.
