Frequently Asked Questions:
Vantage West Rewards is a program that offers points for qualifying purchases made with your Vantage West personal credit card and qualifying debit card. Rewards Checking and Rewards Plus Checking earn rewards. Points may be redeemed for cash back, merchandise, travel, and other rewards.
Cash back can be deposited into any of your Vantage West accounts or credited to a Vantage West loan. This will not replace a payment but will reduce the principal on the loan.
All Vantage West credit and qualifying debit cards are automatically enrolled in Vantage West Rewards and can earn points with qualifying purchases. Qualifying debit cards include the Rewards Checking and Rewards Plus Checking accounts.
Please note that different cards earn points differently.
Your Rewards Checking and Rewards Plus Checking debit cards accrue one (1) point for every $5.00 in qualifying net purchases.
The type of credit card you have will determine how many points you earn and for what type of transaction. The Connect Visa Card earns one (1) point for every $2.00 in qualifying net purchases. The Connect Rewards card earns (5) points for every $1.00 in qualifying net purchases in the category of your choice, (3) points for every $1.00 in qualifying gas purchases, (2) points for every $1.00 in qualifying grocery purchases, and (1) point for every $1.00 spent on other qualifying net purchases.
Your credit or qualifying debit card must be used as a signature-based transaction. These generally include retail or online purchases that do not require using a PIN.
When using debit at check-out lines, be sure to run your card as “credit” to ensure the transaction qualifies for rewards.
Points earned on all qualifying cards (debit and credit) issued under the same account number are automatically combined for you.
- You can check your points through logging into online banking
- Point information is included in your monthly account statement.
You will also be able to see if any points are set to expire in the next 90 days.
The minimum point requirement to redeem is 2,500 points.
As long as you make (1) qualified purchase with your card every (2) years your earned points will not expire.
Gifted points expire (1) year from the date the points are gifted or purchased.
Bonus points expire (1) year from the date they are awarded.
Your Vantage West Reward points are connected to your Vantage West account number, not your card number. This means previously earned points are never lost or need to be transferred – even if your card is blocked, lost or stolen.
For questions or help with your rewards account, please call Vantage West Rewards Member Service at (866) 247-7939, 8 am to 10 pm EST on weekdays and 9 am to 10 pm EST on weekends – except on national holidays – or email us at firstname.lastname@example.org.
See complete Rewards Terms and Conditions for more details.