View our branch locations & hours »

Phone Numbers

Member Information Center (MIC)
Call Center Hours:
8am – 6 pm, M-F & 9am -1pm, Sat

Member Message Hotline

LoanLine (24/7) 
(What is LoanLine?) 

Telephone Device for the Deaf (TDD) 
(Accessibility at VWCU)
Mon – Fri: 8am – 5pm, & Sat: 9am – 1pm
(520) 733-9453

PhoneBank (24/7)
(What is PhoneBank?)


Report Lost Credit Cards, Debit Cards, Checks

Learn what to do if your cards/checks are lost or stolen »

Live Chat

Click here for Live Chat.

Live Chat Hours:
8am – 6 pm, M-F
9am -1pm, Sat

NOTE:  Please don’t send personal information (ex: social security numbers, PINs, passwords, or other identifying information) to us through e-mail or chats because these online communication methods are not secure. If we need to verify your identity, we’ll follow up with you by phone or in person.

Mailing Addresses

Please mail correspondence to the following mailing addresses.  Individual branches do not receive US mail.

General Correspondence
PO Box 15115, Tucson, AZ 85708

Loan Payments
Auto Loan Payments
PO Box 15159
Tucson, AZ 85708

Visa Payments
PO Box 15220
Tucson, AZ 85708

Change in Insurance
Send declaration letter to…
State National Co
PO Box 24069
Ft Worth, TX 76124
(888) 565-7927
(877) 718-9746

Fax Numbers