View our branch locations & hours »

Phone Numbers

Member Information Center (MIC)
Call Center Hours:
8am – 6 pm, M-F & 9am -1pm, Sat

  • Tucson  520-298-7882
  • Casa Grande  520-582-1300
  • Phoenix  602-567-0167
  • Toll-Free, available outside of Tucson
    800-888-7882

Member Message Hotline (24/7)

  • 520-917-6304

LoanLine (24/7) 
(What is LoanLine?) 

  • Tucson 520-751-7045
  • Casa Grande 520-582-1300
  • Phoenix 602-567-0167
  • Toll-Free, available outside of Tucson
    888-349-LOAN (5626)

Telephone Device for the Deaf (TDD) 
(Accessibility at VWCU)
Mon – Fri: 8am – 5pm, & Sat: 9am – 1pm
520-733-9453

PhoneBank (24/7)
(What is PhoneBank?)

  • Tucson 520-751-7070
  • Toll-Free, available outside of Tucson
    800-269-7070

Live Chat

Click here for Live Chat.

Live Chat Hours:
8am – 6 pm, M-F & 9am -1pm, Sat


Mailing Addresses

Please mail correspondence to the following mailing addresses.  Individual branches do not receive US mail.

General Correspondence
PO Box 15115, Tucson, AZ 85708

Loan Payments
Auto Loan Payments
PO Box 15159
Tucson, AZ 85708

Visa Payments
PO Box 15220
Tucson, AZ 85708

Change in Insurance
Send declaration letter to…
State National Co
PO Box 24069
Ft Worth, TX 76124
888-565-7927
877-718-9746 (fax)

Report Lost Credit Cards, Debit Cards, Checks

Learn what to do if your cards/checks are lost or stolen »

  • During Business Hours
    520-298-7882
  • After Hours 
    520-751-7070 or 1-800-269-7070*
    *Toll-free, available outside of Tucson
    Choose option 4

Fax Numbers

  • MIC 520-917-2434
  • Mortgages/Home Loans 520-917-2439
  • Loan Servicing 520-917-2433

NOTE:  Please don’t send personal information (ex: social security numbers, PINs, passwords, or other identifying information) to us through e-mail or chats because these online communication methods are not secure. If we need to verify your identity, we’ll follow up with you by phone or in person.