Vantage West Home

Frequently Asked Questions to Help You Navigate the Digital Banking Upgrade

On April 17, we launched an upgraded digital banking platform. Based on feedback from Members, we chose the best system to support the needs Members expressed.

The new mobile app and web interface offer a customized experience, enhanced features, and streamlined tools for your convenience. We have heard great things from Members who love the change. But we also realize that changing anything is hard. 

We know you are busy. You manage and juggle a lot. You have bills to pay and things to do.

Let us help! Here are answers to some of the most frequently asked questions about the digital banking upgrade.

Frequently Asked Questions

Do I need to register as a new user?

If you already have an active digital banking profile, you do not need to create a new account. Just use your old username to log into the new system. You will be prompted to create a new secure password and update your contact information.

If you are a new Vantage West Member or new to digital banking, you will need to register as a new user. Click the “Sign Up Now” link and follow the on-screen instructions.

Are these all my accounts?

Yes! Members are able to view and access all accounts for which they are owners. You can now see any account that you are linked to under one login. We’re thrilled to offer this option to our Members. We automatically enabled this feature, but you can customize your experience and determine which accounts are visible through Settings > Accounts.

Why aren’t my Touch ID or Face ID working?

After your first successful login, you will have the option to reenable the Touch ID or Face ID feature. These device features must be reset either on the new Android app or updated Apple app.

What to do if …

I don’t know my username

  • Click the “Forgot Username” link
  • Follow the on-screen prompts

I don’t know my password

  • Enter your username and click the “Forgot Password” link
  • Follow the on-screen prompts

I have an Android and can’t access the new app

  • Delete your old Vantage West mobile app
  • Search “Vantage West” in Google Play or click here

I have an iPhone and can’t access the new app

  • Verify your iOS is up to date
  • Check the “Updates” section in your App Store (if Vantage West appears, click “Update”)

We are so excited to provide this upgraded digital banking experience for our Members.

Check out the snapshot of all the enhanced features and new functionality here: https://vantagewest.org/bankingupgrade (or https://vantagewest.org/businessupgrade if you’re a Business Member).

If the answer you need isn’t here, we’re here to help. Please Live Chat, email/message, or call our Member Solutions Center at (800) 888-7882.

Share This Article:

More Recent Posts


Accessible internet is still out of reach in some of Arizona’s most remote, rural communities. This has led to a digital divide that’s left part of the state unable to participate in the larger economy. The Final Mile seeks to shrink this digital divide by supplying broadband to the rural communities who need it most. […]
Aug 12, 2021
1 min read
With so many options, sizes, and prices, making a vehicle purchase decision can seem overwhelming. We’ve put together a list of the most important things to consider when purchasing a new car. The right type Start by evaluating your goals, needs, and lifestyle to help determine the vehicle that is right for you. Ask yourself: […]
Jul 29, 2021
4 min read
If you are contemplating purchasing an electric vehicle, you aren’t alone. Electric vehicles (EVs) are quick, unique to drive, and have no emissions (from the tailpipe). Consumer interest in electric cars continues to grow, and many people have questions about them. A big question is affordability. EVs tend to be pricey but can be more […]
Jul 29, 2021
2 min read
When they arrived in Tucson from Los Angeles, artist Mel “Melo” Dominguez found that they needed to find a sense of community. That’s when they met Melissa Brown-Dominguez. They found voices like those of their community missing from the local arts scene. To provide representation to those they felt were underrepresented, they opened Galeria Mitotera, […]
Jul 9, 2021
1 min read