ITMs
All the convenience of an ATM + the support of a live Vantage West banker!
Personalized
ITMs offer a more personalized and interactive banking experience than traditional ATMs. Members can speak to a live banker through the video interface.
Live
An ITM is an enhanced ATM that allows you to speak with a live Relationship Banker, who can guide you through transactions. Make withdrawals, deposit cash, schedule transfers and more!
Safe
All ITMs are equipped with advanced security features to protect your financial information and transactions. Secure authentication methods ensure a safe banking environment.
Fast
ITMs reduce branch wait times and speed up transactions, meaning shorter lines and quicker visits,
even for complex inquiries.
Extended Hours
ITMs provide extended service hours beyond our typical open and close times. Access banking services and support during weekends and extended financial center hours. Check our locations page for specific service hours.
Accessible
ITMs offer greater accessibility, including language assistance and support for limited mobility.
ITM Experience FAQs
ITMs function similarly to traditional ATMs, but they have a video interface that connects members to a Virtual Relationship Banker in our Virtual Financial Center. Members can use the touchscreen to initiate transactions and communicate with the banker through live video.
Members can use ITMs to perform a wide range of banking transactions, including cash withdrawals, deposits (cash and checks), account transfers, balance inquiries, loan payments, and more.
Yes, ITMs are equipped with security features. Additionally, standard security measures like PIN authentication provide even more safety when using ITMs.
Yes, similar to our current ATMs, the ITM and our virtual bankers can assist in English or Spanish.
No, ITMs complement our existing branches. ITMs provide added convenience, allowing Relationship Bankers in the lobby to assist you with in-depth financial wellness inquiries.
No, ITMs are not replacing your favorite teller. We have promoted all tellers to Relationship Banker positions to support their professional development and to better assist you with financial wellness inquiries and more. Our Virtual Financial Center is also staffed by Virtual Relationship Bankers.
Yes, ITMs can handle cash transactions. Members can make cash deposits, and they can also withdraw cash from their accounts using ITMs.
Yes, ITMs provide receipts for transactions, just like traditional ATMs. Members can receive printed or electronic receipts for their records.
They sure can! ITMs allow members to check their account balances, recent transactions, and other account-related information. The Virtual Relationship Banker can provide real-time assistance with these inquiries.
ITMs are available to both individual and Business Members. Business Members can use ITMs for cash deposits, transfers, and other business-related transactions.
Disclosures
All products and services subject to approval. Certain restrictions may apply. Federally insured by NCUA.
