MEMBER NOTICE:
We have seen an increase in fake text messages and phone calls from scammers impersonating Vantage West Credit Union. These communications may ask you to click a link, verify a transaction, provide personal information, or share the one-time passcode that has been sent to your phone or email.
You can protect yourself from falling victim to these phishing attacks by taking these measures
- If you are contacted by someone claiming to be from VWCU and asking for sensitive information for example, your one-time passcode, do not respond.
- If WE call YOU, we will never ask you to verify a one-time passcode.
- Never share personal information via SMS text message. Legitimate attempts to validate credit or debit card activity only require a simple response (YES or NO) via text and will come from 49447 and via email from
[email protected].
- Monitor your accounts by setting up free account alerts in your online and mobile banking.
- Be suspicious of any call that asks immediately for your personal information
- Hang up if you feel uncomfortable or pressured
- Report any suspicious calls to the Federal Trade Commission at ftc.gov/complaint
It is important to remember that Vantage West employees will never call and ask for your one-time passcode or personal information. If we contact you to verify a suspicious transaction, we will already have the necessary information to assist you.
If you have a question for us about your account and if you call VWCU, we may text you a one-time passcode and ask you to confirm it. This is a security measure to verify that we are talking to you and not someone impersonating you.
If you receive a call or a text message from someone claiming to be from Vantage West asking for your personal information, do not provide it. Instead, contact us at 800.888.7882, via Live Chat, or send us a secure message through online banking.
82, via Live Chat, or send us a secure message through online banking.
