Our mobile app and web interface offer a customized experience, enhanced features, and streamlined tools for your convenience. We have heard great things from Members who love the change. But we also realize that changing anything is hard.
Let us help! Here are answers to some of the most frequently asked questions about the mobile app and web interface.
Frequently Asked Questions
Do I need to register as a new user?
If you already have an active digital banking profile, you do not need to create a new account. Just use your old username to log into the new system. You will be prompted to create a new secure password and update your contact information.
If you are a new Vantage West Member or new to digital banking, you will need to register as a new user. Click the “Sign Up Now” link and follow the on-screen instructions.
Are these all my accounts?
Yes! Members are able to view and access all accounts for which they are owners. You can now see any account that you are linked to under one login. We’re thrilled to offer this option to our Members. We automatically enabled this feature, but you can customize your experience and determine which accounts are visible through Settings > Accounts.
Why aren’t my Touch ID or Face ID working?
After your first successful login, you will have the option to reenable the Touch ID or Face ID feature. These device features must be reset either on the new Android app or updated Apple app.
Logging into Online Banking
If you’re having trouble signing in, these quick steps can help you regain access to your online banking.
How do I register for Online Banking?
You can register for Online Banking on either a computer or a mobile device.
- On a Computer
- Click here to go to the login page, then select Register for Online Banking and follow the on-screen prompts.
- On a mobile device
- Open the Vantage West Mobile app, tap Register for Online Banking, and follow the prompts.
- If you do not have the app yet, click here to find and download the Vantage West Mobile App.
Why are my login credentials not working?
If it has been 9 months or longer since your last login, you’ll need to create a new online banking profile by registering again.
Locked out of Mobile App or Online Banking?
If you’re locked out, simply select Forgot Password or Forgot Username and follow the steps to restore access.
What to do if …
I don’t know my username
- Click the “Forgot Username” link
- Follow the on-screen prompts
I don’t know my password
- Enter your username and click the “Forgot Password” link
- Follow the on-screen prompts
I have an Android and can’t access the new app
- Delete your old Vantage West mobile app
- Search “Vantage West” in Google Play or click here
I have an iPhone and can’t access the new app
- Verify your iOS is up to date
- Check the “Updates” section in your App Store (if Vantage West appears, click “Update”)
If the answer you need isn’t here, we’re here to help. Please Live Chat, email/message, or call our Member Solutions Center at (800) 888-7882.
