ITM Program

Virtual banking.
Human touch.

An ITM is an enhanced ATM that allows you to speak with a live Relationship Banker, who can guide you through transactions. Make withdrawals, deposit cash, schedule transfers and more!

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Personalized

ITMs offer a more personalized and interactive banking experience than traditional ATMs. Members can speak to a live banker through the video interface.

Safe

All ITMs are equipped with advanced security features to protect your financial information and transactions. Secure authentication methods ensure a safe banking environment.

Fast

ITMs reduce branch wait times and speed up transactions, meaning shorter lines and quicker visits,
even for complex inquiries.

Extended Hours

ITMs provide extended service hours beyond our typical open and close times. Access banking services and support during weekends and extended financial center hours, Monday – Friday 8A-6P and Saturday 8A-2P.

Inclusive

ITMs offer greater accessibility, including language assistance and support for limited mobility.

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What are ITMs?

You’ve heard of ATMs, now meet ITM–the interactive banking experience that combines digital efficiency with human intelligence. Learn more about how Vantage West is bringing modern banking into our Member experience.

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ITM Quick Guide

Download our handy guide to the new ITM machines.

Download
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Our Virtual Relationship Bankers

Your favorite relationship banker isn’t going anywhere.
Meet our virtual financial center team.

Meet the Team

ITM Experience FAQs

How do Interactive Teller Machines work?

ITMs function similarly to traditional ATMs, but they have a video interface that connects Members to a Virtual Relationship Banker in our Virtual Financial Center. Members can use the touchscreen to initiate transactions and communicate with the banker through live video.

What transactions can Members perform using ITMs?

Members can use ITMs to perform a wide range of banking transactions, including cash withdrawals, deposits (cash and checks), account transfers, balance inquiries, loan payments, and more.

Are ITMs safe?

Yes, ITMs are equipped with security features. Additionally, standard security measures like PIN authentication provide even more safety when using ITMs.

Can Members get assistance in different languages through ITMs?

Yes, similar to our current ATMs, the ITM and our virtual bankers can assist in English or Spanish.

Will ITMs completely replace your brick-and-mortar branches?

No, ITMs complement our existing branches. ITMs provide added convenience, allowing Relationship Bankers in the lobby to assist you with in-depth financial wellness inquiries.

Will ITMs replace my favorite teller?

No, ITMs are not replacing your favorite teller. We have promoted all tellers to Relationship Banker positions to support their professional development and to better assist you with financial wellness inquiries and more. Our Virtual Financial Center is also staffed by Virtual Relationship Bankers.

Can ITMs handle cash transactions like cash deposits and withdrawals?

Yes, ITMs can handle cash transactions. Members can make cash deposits, and they can also withdraw cash from their accounts using ITMs.

Do ITMs provide receipts for transactions?

Yes, ITMs provide receipts for transactions, just like traditional ATMs. Members can receive printed or electronic receipts for their records.

Can ITMs handle account-related inquiries?

They sure can! ITMs allow Members to check their account balances, recent transactions, and other account-related information. The Virtual Relationship Banker can provide real-time assistance with these inquiries.

Are ITMs only available for individual Members, or can our Business Members also use them?

ITMs are available to both individual and Business Members. Business Members can use ITMs for cash deposits, transfers, and other business-related transactions.

ITM Locations:

I-19 & Irvington

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First Avenue

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43rd & Peoria

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Disclosures

All products and services subject to approval. Certain restrictions may apply. Federally insured by NCUA.