What services are offered online?
We offer a variety of services through Online Banking and our mobile app. These include:
- Transfer funds between your accounts at Vantage West and other financial institutions
- Zelle®– Send money to friends and family.
- Make your Vantage West loan payment from your accounts here or from another financial institution
- Bill Pay- Pay and manage your bills through your Vantage West checking account
- eStatements – Opt in or out for access to Statements, Notices, and Tax Documents
- Credit Central- Check your score, review your credit report, see money saving offers and so much more!
- Mobile Deposit- Deposit checks through the Vantage West mobile app
- New Products- Open new accounts or apply for a loan or credit card
- Redeem Vantage West Rewards
- Card Control- Temporarily block and unblock cards, report a card lost or stolen, replace damaged cards, submit travel notifications, sign up for real- time authorization alert
- Fraud & Dispute- File a dispute or fraud claim in the comfort of your own home, block the card, and request a new one
- Form Center- Access your direct deposit form for payroll
- Account Switching- Easily and quickly “switch” over your direct deposits or payments
- Check Services – Reorder checks and process stop payment requests
- Financial Wellness – Gain smarter insights into your spending with enriched data, automatic categorization, and intuitive tools for better financial control.
What are the hours for Live Chat?
Monday – Friday, 8 am – 6 pm; Sat 9 am – 1 pm. To access, look for the “Let’s Chat” icon.
Please note: If you initiate a chat session after normal business hours, you will be directed to call us at 800.888.7882 to speak with a representative.
You can also send us a secured message within your Online Banking and we will respond within 48 hours.
How do I setup or access eStatements?
What are the benefits of eStatements?
- Switching to eStatements saves you up to $24 per year!
- eDocuments are more secure; an estimated 85% of ID theft starts with mail.
- Access eDocuments for up to 2 years.
- eDocuments are posted as soon as they are available.
- Enjoy less clutter and give your shredder a break.
Learn more about eStatements.
Why won’t my eStatements open?
Check and disable your pop-up blocker.
How to adjust a browser’s settings:
Does Vantage West offer mobile wallets and payment systems?
Yes, Vantage West cards are compatible with most popular mobile wallet and contactless payment systems including:
- Apple Pay
- Google Wallet
- Samsung Pay
- Garmin Pay
Find more detailed information on mobile wallets and how to set them up in our Mobile Wallet FAQ.
