We're Here For You!
Across the state or across the web, select from the communication type that meets your needs!
Chat with Us
Live Chat Support Hours:
Mon – Fri: 8 AM – 6 PM | Sat: 9 AM – 1 PM MST
Preferred for members:
Secure Live Chat – Log into online banking for a protected chat experience. Look for the Let’s Chat! button displayed in the bottom right of this window or by clicking Live Chat from Support under the mobile menu.
- Secure Messaging – Send and receive secure messages directly through your online banking account.
Live Chat
Available without logging in. Additional verification may be needed for specific account information. Click the Let’s Chat! button near the bottom right of your screen.
Direct Employee Calls
If you’re trying to reach a team member directly, please dial their full phone number as 4-digit extensions are no longer supported. If you don’t know the prefix, say “representative” and our team will assist you.
Meet from the comfort of home or work.
Limited to Financial Wellness Program, Personal & Secure-Share Signature Loans, Auto Loans & Credit Card Loans and Online banking setup and support
*Virtual appointments are available only for AZ residents and current Vantage West members.
Reserve a time that is convenient for you at one of our many locations.
For a map and listing of locations, please visit Our Locations page.
Call Center Hours:
Mon – Fri: 8 AM – 6 PM
Sat: 9 AM – 1 PM MST
Telecommunications Relay Network (TTY/Text)
Dial 711 for ADA-compliant telephone relay services. For more information about accessibility, click here.
General Correspondence/ Supervisory Committee
PO Box 15115, Tucson, AZ 85708
Insurance Changes/Updates
Vantage West Credit Union, PO Box 20011, Carmel, IN 46082
(800) 998-0763
NOTE: Branch locations do not receive US mail.
Looking To Make A Payment?
Discover the options available for transfers and payments.
Additional Supports
Security Reminder:
Vantage West will never ask for your PINs or passwords. Keep your credentials protected and never share them.
