ATM & Branch Security

Because we appreciate and think highly of  our members, safety and security are of utmost importance to us.

Branches 

When you’re in our branches, please remove hats, hoods, & sunglasses. This practice has been suggested by local law enforcement in order to provide a higher level of security for our members and our staff. Removing headwear and sunglasses is also required for identification purposes. We appreciate your cooperation and thank you for complying.

ATMs 

  • If driving, park as close as possible to the ATM.
  • Observe your surroundings. If anything appears to be suspicious, leave the area at once.  If the ATM’s obstructed from view or poorly lit, go to another.
  • It’s a good idea to take a companion along when using an ATM — especially at night.
  • Minimize time at the ATM by having your card out and ready to use.
  • If the ATM looks strange or appears to have an attachment over the card slot or PIN pad, don’t use it.  Contact the financial institution.
  • Don’t allow a stranger to assist you with your transaction — even if you have trouble or if your card is stuck.
  • Stand between the ATM and anyone waiting so no one can see your PIN or transaction amount.
  • If you see anyone or anything suspicious while conducting a transaction, cancel your transaction and leave immediately.
  • After you complete your transaction, take your money, card, and receipt and immediately move away from the terminal.
  • If anyone follows you after making an ATM transaction, go immediately to a crowded, well-lit area and call the police.

Drive-Up ATMs

  • While in line, keep the doors locked, windows up, and engine running.
  • Leave room between cars to allow for a quick exit should it become necessary.
  • If an ATM is obstructed from view or poorly lit, go to another.
  • Before rolling down the window to use an ATM, observe the surrounding area. If anything appears to be suspicious, drive away.
  • Save time by having your card out and ready to use.
  • If the ATM looks strange or appears to have an attachment over the card slot or PIN pad, don’t use it.  Contact the financial institution.
  • While conducting a transaction, if anyone or anything appears suspicious, cancel your transaction and leave immediately.
  • After you complete your transaction, take your money, card, and receipt and drive away.
  • If anyone follows you after making an ATM transaction, go immediately to a crowded, well-lit area, and call the police.

PIN Numbers

Your debit/ATM cards card will work only with your personal identification number (PIN).  Don’t give information about your cards over the telephone.

When Choosing a PIN

  • Don’t use dates of birth, parts of your social security number, addresses, or phone numbers.
  • Memorize your code.  Don’t write it on your card or store it with the card.
  • Never share your code with anyone – not even your financial institution.

Updated: September 21, 2017