Bill Pay Frequently Asked Questions
What is the monthly fee for Bill Pay?
Bill Pay is FREE with Premium Checking. It is also free with ValuFirst Checking (with a Visa Checking Card and direct deposit) and free with Student Advantage Checking (with Visa Checking Card). Otherwise, there is a fee of $5.95 a month. Each of these plans includes ten (10) bill payments. All bill payments initiated over ten in a month are an additional $0.75 each. Learn more about our checking accounts.
What is the monthly fee for Business Bill Pay?
Select, Premier, and Community Business Checking accounts offer Bill Pay at no charge.
Silver Option and Gold Option Business Checking carry no monthly service charges and include 20 bill payments at no cost (with a $0.75 fee for each bill payment in excess of 20). Standard Business Checking is $5.95 per month for the first 10 transactions and $0.75 for each additional transaction.
Learn more about our business checking accounts.
How do I pay someone new?
Adding a new payee is simple. Simply type the name of the person or company in the “Need to pay someone new?” field and click Add.
We will ask just a few questions like your account number or where you send your payment. Fill out the form, click the Add payee button and you are ready to make a payment.
Note: If you don’t have any payees set up, or just a few, we will suggest some common payees at the bottom of the page. If you see anyone there you need to pay, click their name to begin the add process.
Why can't I edit my payee’s address?
When adding a payee (or trying to edit your payee later), don’t be alarmed if we do not ask you for an address to send your payment to. This just means that we have a relationship with this payee where we either pay them electronically, or they ask us to send them payments to an address that might not match the address they give you on your bill.
Are there any types of payments I can’t make?
Due to legal requirements, we limit the ability to make certain types of payments. Payments to payees outside of the United States are prohibited and may not be issued under any circumstances. In addition, the following payments are discouraged, but may be scheduled at your own risk:
- tax payments to the Internal Revenue Service or any state or other government agency
- court-ordered payments, such as alimony or child support
- payments to insurance companies
We will not notify you if you attempt to make any of these payments and we will not be liable if we do not make a prohibited or discouraged payment that you’ve scheduled.
How are payments processed?
We issue two kinds of payments, electronic and check:
- When scheduling a payment to a payee that we pay electronically, please select a send date that is at least 3 days in advance to the due date
- When scheduling a payment to a payee that we pay by check, please select a send date that is at least 5 days in advance to the due date
Use our calendar widget when scheduling payments to assist in understanding when a payment will be delivered by, based on the send date you choose.
When will the funds be taken from my account?
Funds will be debited from your funding account within 2 days of the payment’s Send on date. Please make sure you have the appropriate funds available in your account. An NSF will result in your Bill Pay account being blocked and all future scheduled payments canceled.
What is an eBill?
Simply put, an eBill is an electronic copy of your paper bill that you can view anytime from within the Bill Pay service.
eBills are a secure and convenient way to keep all of your bills in one place. We’ll let you know when your bill arrives, and we will help you keep track of when it is due so you never have a late payment.
How long do you store my payment history and eBills?
We make your last 24 months of payment history and eBills available online for you to view. If for some reason you need payment information dating back past 24 months, give us a call and we will assist in retrieving that information.
Can I choose what notifications are sent to me?
We send many types of notifications and alerts to you via email to keep you informed and up to date regarding your payments. Some alerts are crucial and cannot be turned off, but there are many others you can choose to “turn on” or “turn off”. For more information on managing your notifications, click here.
How do I change my email address?
We are working on a solution that will allow you to change your email address in one place and have it update all of our various systems. In the mean time, if you need to change the email address we use to contact you for Bill Pay related items, please contact us!
How do I manage my payees?
The Options window will open allowing you to perform the following tasks:
- eBills: enroll/edit/unenroll (if an eBill is available for that payee)
- Next due reminder: add/edit/delete a next due reminder
- Recurring payment: add/edit/delete a recurring payment rule
- Account information: add/edit your payee account information
- Hide payee: hides your payee from your list to assist in managing a long list of payees
- Delete payee: permanently deletes this payee from the system. If you need to make a subsequent payment to a deleted payee, you will need to add that payee again
Updated: May 13, 2015