Health Alert
Federally insured by NCUA
COVID-19 Update Page
Effective May 26, 2020, all Members, Associates, and lobby guests entering any Vantage West branch or other location will be required to wear a face mask. Masks are not required for drive-thru, night deposit, or ATM services (where available). Branch services remain available by appointment only, with modified hours. Our team continues to sanitize Member-facing surfaces and drive-thru tubes every 30 minutes. We also recommend maintaining a six-foot distance from others, following directional signs where posted, using sanitizer and washing hands frequently, and staying home if you are feeling unwell.
Branch Hours and Operations
Monday-Friday 9:00am-4:00pm
Saturday 9:00am-1:00pm*
*Base and Tombstone are closed Saturdays
Click here to schedule an appointment online. Appointments also available by calling ahead or while on-site. Branch occupancy limited to no more than 10.
Lobby service reserved daily from 9:00am-10:00am for seniors and those with existing health risks.
Business Members
If you are a current Business Member and wish to request loan relief assistance on your existing business loan(s), please fill out this form.
Small Business Administration (SBA) assistance available through the Economic Injury Disaster Loans (EIDL) program. Additional information about SBA EIDLs is available at SBA.gov/Coronavirus
Business members now have the ability to apply for assistance from the SBA Paycheck Protection Program (PPP). Additional details on the PPP and Coronavirus Aid and Economic Security (CARES) Act are available at SBA.gov/Coronavirus
Member Assistance
Get details about Skip-A-Pay
To request additional loan relief assistance, please fill out this form.
Additional Resources
(Email) Financial Relief for Small Businesses and Members
(Email) Standing Together During COVID-19
| Branch | Member Services (New Accounts, account changes, loan services) | Teller Transactions | Night Drop: Up to closing on business days for same-day posting | Phone Number |
|---|---|---|---|---|
| 32nd and Shea | By Appt. Only | Drive-Thru | Available | 602.386.2905 |
| Base* | Closed | Drive-Thru | Available | 520.917.8925 |
| Black Canyon | By Appt. Only | Drive-Thru | Available | 602.386.2932 |
| Broadway | By Appt. Only | Drive-Thru | Available | 520.917.8938 |
| Casa Grande | By Appt. Only | Drive-Thru | Available | 520.582.1235 |
| Catalina | By Appt. Only | Drive-Thru | Not Available | 520.751.7054 |
| Cooper Square | By Appt. Only | In Branch, By Appt. Only | Available | 602.386.2957 |
| Craycroft | By Appt. Only | Drive-Thru | Available | 520.917.8913 |
| Dobson Ranch | By Appt. Only | In Branch, By Appt. Only | Not Available | 602.386.2945 |
| First Ave. | By Appt. Only | In Branch, By Appt. Only | Not Available | 520.751.7036 |
| Marana | By Appt. Only | Drive-Thru | Available | 520.751.7015 |
| North Stapley | Closed | Closed | Not Available | Closed |
| Northwest | By Appt. Only | Drive-Thru | Available | 520.917.8952 |
| Rita Ranch | By Appt. Only | Drive-Thru | Available | 520.917.8996 |
| Southwest | By Appt. Only | Drive-Thru | Available | 520.917.8945 |
| Tanque Verde | By Appt. Only | In Branch, By Appt. Only | Available | 520.917.8907 |
| Tombstone* | By Appt. Only | Drive-Thru | Available | 520.457.3569 |
| University | By Appt. Only | In Branch, By Appt. Only | Available | 520.917.8984 |
| Wilmot | By Appt. Only | In Branch, By Appt. Only | Available | 520.917.8903 |
Media Contacts
COVID-19 Federal Stimulus Payment Information
The U.S. Department of the Treasury has begun to deliver payments to eligible recipients of the government stimulus program.
Questions such as these listed below can be best answered by visiting the IRS web site. Vantage West does not have the ability to answer these questions and we will be unable to help you with these questions if you call us.
- Will I receive a payment?
- Will my payment be made by direct deposit or paper check?
- How much will I receive?
- When will I receive it?
Visit IRS.gov for answers to these questions rather than calling Vantage West.
If you expect to receive your government stimulus payment via direct deposit and want to know when it is available, we recommend you do the following rather than call us.
- Enroll in online banking and download the Vantage West mobile app so you may review your transaction history and balance at your leisure
- Set up account notifications to automatically tell you when deposits post to your account. Simply log into online banking and under Settings, select Notifications
Like all financial institutions, Vantage West is experiencing a tremendously high volume of calls at this time and your wait time to speak with an Associate may be significant. We are here to help and appreciate your cooperation so we may serve all Members by using the channels mentioned above.