Our team is here to serve you

Access your accounts 24/7 remotely or speak to us directly whenever and wherever it’s convenient for you.

Vantage West will never ask for PINs or passwords. We recommend you keep your PIN and password protected and do not share it with others.

In-person

View our branch locations and hours.

By Phone

Member Solutions Center (MSC)

Call Center Hours: Mon – Fri: 8 am – 6 pm; Sat: 9 am -1 pm MST (800) 888-7882

Press 1 – To report fraud or a lost or stolen card
Press 2 – To access an existing account or loan
Press 3 – To apply for a new account or loan
Press 4 – For questions regarding online & mobile support
Press 5 – To enter an extension or reach out to CUNA Brokerage Services

Telephone Device for the Deaf (TDD)

(Accessibility at VWCU) Mon – Fri: 8 am – 6 pm; Sat: 9 am – 1 pm (520) 733-9453

Messaging

Message Center

Support Hours: Mon – Fri: 8 am – 6 pm; Sat: 8 am – 1 pm MST

Log into your account to securely send protected messages using Message Center.

NOTE: Please allow 2 business days for Message Center processing. Responses will be delivered during standard support hours.

Live Chat

Live Chat Hours: Mon – Fri: 8 am – 6 pm; Sat: 9 am – 1 pm MST

Secure: Log into your account to securely initiate a protected Live Chat message. Live Chat will be available by clicking the Live Chat button displayed to the right of your Dashboard window in desktop or by clicking Live Chat from Support under the mobile menu.

Unsecure: Live Chat can be initiated without logging in by clicking the Live Chat button.

NOTE: Live Chat secure is the preferred method for existing, registered Members

Mail

General Correspondence/Supervisory Committee
PO Box 15115, Tucson, AZ 85708

Auto Loan Payments
PO Box 15159 Tucson, AZ 85708-0159

Loan Payments
PO Box 15159 Tucson, AZ 85708-0159

Visa Payments
PO Box 15220 Tucson, AZ 85708-0220

Insurance Changes/Updates:
State National Co
PO Box 24069 Ft Worth, TX 76124
Phone: (888) 565-7927

NOTE: Branch locations do not receive US mail.