Several frequently asked questions are presented below and should help you get up to speed using this program.
Purchase Rewards Frequently Asked Questions
What is this rewards program?
This rewards program lets you earn rewards by using your Vantage West debit card to purchase merchandise and services. The program is available to all members who have debit cards. Through this program, you’ll receive targeted offers to receive rewards on purchases based on how you shop. As a Cardholder, there is no limit to the rewards you can earn. So, the more you use your Vantage West debit card, the more offers you can receive and the more rewards you can earn!
Where do I go to see offers?
You can find offers on the new home page beneath transactions in the transaction history or in the “rewards” section in the upper right part of the page. Offers can also be found on the account history page or the rewards summary page. New offers will be labeled as “New Offers” until you click to activate them. Once clicked, the reward is “loaded onto” the associated debit card. All offers can be viewed by visiting the rewards summary page.
How do I redeem offers?
Each offer is based on how you currently shop, so the offers that you receive are relevant! To redeem the offer, simply click on it to see the details; this automatically loads the offer onto your debit card. Then shop at the specified retailer and pay using your debit card to earn the reward. Each offer has different details regarding when and where to shop and how much you need to spend. Offers that require an online purchase are clearly specified and may include a redemption code. Please read the details to determine how to redeem each offer and start earning rewards.
Do I need to use a coupon or code to earn rewards?
Typically, you do not need a coupon or code to redeem an offer. Each offer has different specifications regarding when and where you shop and how much you need to spend. Offers that require an online purchase are clearly specified and may include a redemption code. Please read offer details to determine how to redeem each offer.
How long do I have to take advantage of an offer?
Each offer has an offer period that was set by the merchant. You must redeem offers before the expiration date. The expiration date can be found in the offer details section of the offer by clicking on the offer.
When do I receive the rewards for the offers I redeem?
Your rewards will typically be deposited to your account the month after you redeem the offer. Since we do not share your personal information with retailers, we cannot credit your account immediately at the time of purchase. For example, any rewards you redeem in the month of September typically will be credited to your account at the end of October. If you would like to see the offers you have redeemed or the total value of the offers you have redeemed, please visit the rewards summary page.
If I have more than one account will I see the same offers on both accounts?
Offers are matched on an account level, based on the purchases made with your Vantage West debit card for that account. If you make different purchases with different accounts, you will see different offers in those accounts. You must use the Vantage West debit card connected to that account to redeem the offers for that account.
Can I use any of my financial institution’s cards to earn rewards?
You have to use your Vantage West debit card that is associated with the account that received the offer to earn rewards.
Why don’t I have any offers?
Offers are based on how you currently shop to ensure the offers you receive are relevant. If you seldom use your debit card, you may not receive any offers until you begin using your card more. The more you use your Vantage West debit card, the more chances you will have to receive relevant offers! You may not be receiving any offers because you accidentally opted out of the program. If you cannot access the rewards summary page or don’t see the “rewards” section, you are not enrolled in the rewards program. Please call Support to be opted in.
What if I do not want to receive offers?
Opt out by clicking the “Stop receiving all offers” link near the bottom of the page. Click “yes” in the resulting popup to confirm you no longer wish to receive offers for that account. NOTE: To start seeing offers again, click the “Get Started” link at any time in the Rewards module to opt back in to the program.
Is my personal information shared with retailers?
No. Your personal information is not shared with retailers. In fact, no personal information leaves Vantage West.
Who administers this program?
This program is administered through a third party. All personally identifiable information is secure and is not shared with the third party. Our third party partner will make best efforts to collect all of the rewards due to you and assumes all liability for the collections. Vantage West is not liable for rewards, but will work with the partner to ensure a great member experience.
Is this program free?
Yes, this program is free! There is no cost associated with this program, making it easy for members who have debit cards to earn rewards. This new rewards program is just another benefit of using your Vantage West debit card.
Who do I call if I have a question?
Updated: March 25, 2016