General FAQs

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How do I set a language preference on the ATM?

Your ATM experience can be customized to skip the screen asking you to select a language. To do this, simply swipe your card, select your language and enter your PIN. Then, select “Set Preferences” (lower, right side of the screen). Choose to always default to English or Spanish, then save your preference. Next time you enter your PIN, you will not be prompted to select a language.

Is cash deposited into the ATM available right away?

Good news! Your cash is available upon deposit. There is no waiting period.

I want to make a withdrawal but do not see the account. Where did all my accounts go?

The new ATMs default to providing a “Checking” option and a “Savings” option. Selecting either of these options will default to showing only the primary checking or the primary savings account. If you have more than one checking or savings account, those accounts will be accessible by selecting the “From Other” option. This will show the rest of the accounts.

What is the routing & transit number (ABA)?

Vantage West Credit Union’s routing and transit # is 322174708.

What is ACH?

The Automated Clearing House (ACH) is a nationwide mechanism that processes large volumes of electronically originated batches of credit and debit transactions. Rules and regulation governing ACH is established by the National Automated Clearing House Association (NACHA) and the Federal Reserve. ACH credit transfers include direct deposit payroll payments and payments to contractors and vendors. ACH debit transfers include consumer payments on insurance premiums, mortgage loans, and other kinds of bills.

>> Get the information you need to set up ACH transactions on the Wire Transfer & Direct Deposit page.

What are your instructions for wire transfers?

Wiring instructions for transferring monies to your Vantage West Credit Union account:

Credit: Catalyst Corporate FCU, Plano, TX
ABA: #311990511
Further Credit: Vantage West Credit Union
Account: #322174708
Final Credit: Member’s Name and Account #

>> Learn more on the Wire Transfer & Direct Deposit page.

What is a tracer number and why is it on my statement?

It is an internally used number for identifying and finding this check copy for research purposes, if needed.

Do you have notary services at the branches?

Yes, we offer notary services at all of our branches. There is no fee for this service.

Is there an email address I can use for help and questions?

Yes, email the Member Correspondence team at  You can also submit an online “Contact Us” form.

How do I import my account activity into MS Money or Quicken?

  1. Go to Account Access and click “Export.”
  2. Choose the source account and the date range you wish to download.
  3. Choose the export format:
    • MS Money (OFX)
    • Quicken 99 – 2004 (QIF)
    • Quicken 2005 (QFX)
  4. A screen will pop up. Choose “Save it to disk.”
  5. Choose the location to save and create a name for the downloaded file, then click “Save.”
    NOTE: Remember where you save this file on your PC.
  6. To import the file, open MS Money or Quicken.
  7. Click “File”
  8. Then click “Import”
  9. Now, locate where you saved the downloaded file. To do this, click on the file. When you do this, the file should appear on the bottom where it says “File Name”
  10. Then click “import.”

Do I have to be a member of the military to join?

No. There are many ways that you may be eligible to join.  Learn more about membership eligibility.

Are my accounts federally insured?

Yes. Each account is federally insured by the National Credit Union Administration (NCUA).

What do I need to do to wire money -- or to set up direct deposit or IRS direct?

Get the details you need to move money the electronic way on this page.

What do I do if I lose my debit card/credit card/checkbook?

To report a lost or stolen credit card/debit card/or checkbook during normal business hours, call (520) 298-7882 or (800) 888-7882. After hours, call (520) 751-7070 or (800) 269-7070 (select option #4).  Read more…

Why won't my eStatements or eTax form open?

Check and disable your pop-up blocker.

How to adjust a browser’s settings:

What are the hours for [Secure] Chat?

Secure Chat is available Monday to Friday, 8am – 5pm, and on Saturdays from 9am – 1pm. To access our chat feature, log in to Online Banking and click “Support” in the upper-right corner. Then, select, “Secure Chat” to initiate a Live Chat session.
Please note:  if you initiate a chat session after normal business hours, your message will be sent via (unsecured) email to our staff.

Does Vantage West permit service animals on their premises?

Individuals who rely on the assistance of service animals (as defined by the current Americans with Disabilities Act (“ADA”)) are permitted to be accompanied by service animals on Vantage West Credit Union premises.  Service animals must be harnessed, leased, or tethered at all times, unless those devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices.  Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective controls.  Notwithstanding these requirements, a service animal may be excluded from Vantage West Credit Union premises if: (1) the animal is out of control and the handler cannot or does not regain control; or (2) the animal is not housebroken.

I forgot (or want to reset) my debit card's pin. What do I need do? Can it be 4 digits of my choice?

Members who need to repin their cards should stop by one of our branches.  Pins can be set to (your choice of) 4 numbers.

What are the benefits of eStatements?

  • Switch to eStatements to save up to $24 per year!
  • eStatements are more secure; an estimated 85% of ID theft starts with mail.
  • Access eStatements for up to 3 years.
  • eStatements are posted as soon as they are available.
  • You can enjoy less paper clutter and give your shredder a break.

What are my options to make a loan payment?

Our “Make a Loan Payment” webpage outlines several ways you can make payments on your Vantage West loan.

How do I initiate automatic loan payments?

To set up payments, please complete the Automatic Loan Payment Request form.

Updated: October 5, 2015